Many players have questions about Pointsbet before they deposit their first euro — here are the honest answers. This guide walks you through everything from creating an account to understanding how wagering calculations work, so you can play with confidence.
What You Need First
- A valid email address and a strong password
- Proof of identity (passport, driver’s license, or national ID)
- Proof of address (recent utility bill or bank statement)
- A payment method accepted by the casino (credit/debit card, e-wallet, or bank transfer)
- A stable internet connection for live play
- Be at least 18 years old (or the legal gambling age in your jurisdiction)
Creating Your Account
- Visit the casino’s website and click the ‘Sign Up’ or ‘Register’ button.
- Fill in the registration form with your personal details: full name, date of birth, email, and address.
- Choose a username and a strong password. Enable two-factor authentication (2FA) if available.
- Agree to the terms and conditions, then submit the form.
- Verify your email by clicking the link sent to your inbox. Some casinos also require phone verification.
- Log in using your credentials, then complete the KYC process by uploading your ID and proof of address.
- Once approved, you can make your first deposit and claim any welcome bonus.
Wagering Calculation
Understanding wagering requirements is crucial to know when you can withdraw bonus winnings. The formula is:
Wagering Required = Bonus Amount × Wagering Multiplier
For example, if you receive a €100 bonus with a 35x wagering requirement, you must wager €100 × 35 = €3,500 before withdrawing.
But contributions vary by game. Slots typically count 100%, table games may count only 10% or less. So effective wagering can be higher. Let’s calculate real numbers:
- If you play slots (100% contribution): you need €3,500 in bets.
- If you play blackjack (10% contribution): a €10 bet only counts as €1 toward wagering, so you’d need €35,000 in total bets to clear the bonus.
Many players underestimate these numbers. Always check the terms for game weightings. Note: Some bonuses also have a maximum bet while wagering (e.g., €5 per spin). Exceeding that voids the bonus.
Is It Safe?
The platform uses SSL encryption to protect your data and financial transactions. It holds a valid gambling license from a reputable authority (e.g., Malta Gaming Authority or Curacao eGaming). However, if the casino operates under a Curacao license, remember that winnings may be subject to local income tax in many EU/Nordic countries — check your local laws. Independent audits ensure fair RNG outcomes. Responsible gambling tools like deposit limits, self-exclusion, and reality checks are available. Always gamble responsibly.
Deposits & Withdrawals
| Payment Method | Deposit Time | Withdrawal Time | Fees |
|---|---|---|---|
| Visa/Mastercard | Instant | 2–5 business days | None by casino; bank may charge |
| Skrill | Instant | 24 hours | None |
| Neteller | Instant | 24 hours | None |
| Bank Transfer | 1–3 business days | 3–7 business days | May apply |
| Cryptocurrency | Instant | Up to 24 hours | Low network fees |
Minimum deposit is typically €10–€20. Withdrawals are subject to verification; the first withdrawal may take longer due to KYC checks.
When Things Go Wrong
- Login issues: Use the ‘Forgot Password’ link or contact support. Clear your browser cache or try a different device.
- Bonus not credited: Ensure you entered the bonus code (if required) and met the minimum deposit. Contact support with screenshots.
- Withdrawal pending indefinitely: Check if all documents are submitted. Withdrawal may be delayed during verification. Follow up with live chat.
- Game freezes or disconnects: Refresh the page. If persistent, try a different browser or use the mobile-optimized website. Clear cache.
- Self-exclusion not working: Request it via email and confirm receipt. If still inaccessible, block payments through your bank.
- Disagreement with a bet outcome: Check the game rules and history. Contact support; if unresolved, escalate to the licensing authority.
Extra Tips
The VIP program rewards loyal players with points for every real-money bet. Typically, you earn 1 point for every €10 wagered on slots, less on other games. Points accumulate and unlock higher tiers (e.g., Bronze, Silver, Gold, Platinum). Benefits include:
- Personal account manager
- Higher withdrawal limits
- Exclusive bonuses and free spins
- Faster processing times
- Invitations to events and tournaments
Players Ask
How long does the first withdrawal take?
The first withdrawal may take up to 48 hours for processing plus additional time for the payment method. E-wallets are fastest.
Can I play on mobile?
Yes, the casino offers a mobile-optimized website accessible from any smartphone browser — no app download needed.
Is there a no-deposit bonus?
Occasionally, but always check the wagering requirements and game restrictions before activating.
What games count 100% toward wagering?
Most slots count fully, while table games and live dealer games often contribute less. See the bonus terms for exact percentages.
How do I opt out of marketing emails?
Go to account settings and uncheck marketing preferences or click ‘unsubscribe’ in any email.
Can I set deposit limits?
Yes, deposit limits can be set daily, weekly, or monthly under ‘Responsible Gambling’ in your account.
What if I lose my password?
Click ‘Forgot Password’ on the login page and follow the instructions sent to your registered email.
Is my data safe?
Yes, the site uses SSL encryption and complies with GDPR for data protection.
Getting started with a new casino doesn’t have to be overwhelming. By following this guide, you can create your account, understand wagering calculations, and handle common issues. Always gamble responsibly and have fun.