You tap the deposit button and the screen flashes a message that your account is not yet verified, with the payment form greyed out. Most often this happens because the identity check opened earlier is still waiting on a document, or the file you sent was too blurred to read.
Identity checks that stall or get rejected
The player sees the verification banner stay in place for days, or receives a note that a document did not pass the check.
- A photo taken at an angle or with a glare across the text.
- Details on the document that differ from the name and address on the account.
- A document that has expired or shows only one side of a card.
- A selfie where the face is partly covered or the lighting is too dim.
- An address document older than the period the operator accepts.
- Open the account profile and find the section that lists the documents requested of you.
- See exactly which item is marked as missing or failed before you upload anything new.
- Photograph the document flat on a table under even daylight, with all four corners inside the frame.
- Keep the whole page visible, including any signature and the machine-readable strip.
- Send both sides of an identity card when the card carries information on each side.
- Make sure the name, date of birth and address match what you entered at registration.
- Convert the file to a common image format if the upload box refuses it.
- Keep each file small enough for the form, but sharp enough to read every letter.
- Take a fresh selfie in a bright room, looking straight at the camera with your face unobstructed.
- Upload the replacement files one at a time and wait for each confirmation.
- Give the review a day or two before you send the same documents again.
- Correct any account detail that does not match the document before resubmitting.
Contact support when the same correctly prepared document is rejected more than once without a stated reason.
Withdrawals that stay pending longer than expected
The balance shows the amount as pending and the payment history keeps the request in a holding state.
In most cases the request is simply waiting its turn behind an unfinished identity check or a payment method that has not been confirmed. Players using Casino Days casino accounts sometimes find the request held because the payout route differs from the one used to deposit. Casino Days casino online handles this stage by reviewing the request against the account records, so a mismatch between the deposit route and the payout route is the first thing that holds a cashout.
- Verification that has not yet been completed on the account.
- A withdrawal sent to a payment route that was never used to fund the account.
- A pending bonus that has to be played through before the balance can leave.
- Details on the payout method that do not match the account holder.
- A request made while another withdrawal is still being handled.
- Look at the status label on the request in your payment history.
- Check whether any part of your balance is still tied to an open bonus.
- Finish any remaining identity step, since a payout cannot clear without it.
- Compare the payout route with the route you used to deposit.
- Confirm that the name on the payout account matches your own.
- Cancel a duplicate request if you sent two in quick succession.
- Make sure the amount sits within what your account level allows.
- Keep the account untouched by new bonus claims while the request is open.
- Stay signed in on one device rather than opening the account from several at once.
- Note the moment you submitted the request so you can describe it later.
- Wait for the stated review period to pass before you raise it.
- Send one message with the request reference rather than repeated follow-ups.
Contact support once the stated review period has passed and the status has not moved.
Deposits and payouts declined because of limits
A payment is refused at the point of confirmation with a message about the amount or the limit on the account.
- An amount below the smallest or above the largest the method accepts.
- A monthly cap on the account that has already been reached.
- A new account still on a lower limit tier until activity builds.
- A payout larger than the remaining room in the current period.
- A limit set by the player earlier and since forgotten.
- Read the refusal message in full, since it usually names the limit involved.
- Try an amount comfortably inside the usual range for the chosen method.
- Open the limit settings on the account and review any cap you set yourself.
- Split a large payout into portions that fall within the period cap.
- Use a payment route that is available for the amount you want to move.
- Finish any identity step, because some limits lift only after it clears.
- Keep a record of deposits made in the current period if you track them yourself.
- Avoid stacking several payments in one day when a daily cap applies.
- Check that a bonus in play is not restricting the size of your deposit.
- Request a limit change only if the account settings allow it.
- Retry once after adjusting the amount, then stop repeating the same attempt.
- Note the exact figure and message before you write to support.
Contact support when a payment inside the normal range is still refused and no setting on your side explains it.
Games and pages that fail to load on a phone
The lobby opens but a game stays on a blank screen, or the page reloads itself before the reels appear.
- A weak mobile connection that drops during the game load.
- An old browser version that no longer handles the game software.
- Cached files that conflict with the current version of the page.
- Other tabs and background apps using the phone’s memory.
- A game left open in another tab on the same account.
- Switch from mobile data to Wi-Fi, or the other way round, and reload the page.
- Update the phone browser to its latest version.
- Clear the browser cache and cookies, then sign in again through the browser.
- Close every other tab and any game already running in the background.
- Turn off battery saver and any data-saving mode while you play.
- Restart the phone if the lobby still loads slowly.
- Open one game at a time instead of several in separate tabs.
- Try a different game to see whether the fault sits with one title or the whole lobby.
- Check that the phone has free storage, since a full device slows page loading.
- Move to a spot with a stronger signal if the connection keeps dropping.
- Sign out fully and back in through the phone browser after the cache is cleared.
- Note which games fail and on which network before you report it.
Contact support when games fail across several networks and after a cache clear on the same phone.
Keep your account details identical to your identity documents and finish the verification step as soon as it appears; that one habit removes most delays players meet later.