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The welcome bonus screen shows a zero balance after you complete Funbet sign up, and the most common cause is that the qualifying deposit was not made with the method or code the offer requires. The second most common cause is that the offer was never activated on the account before that first payment went through.

Welcome bonus or free spins missing after registration

You finish the form, confirm the account, and the bonus screen still shows nothing added to the balance.

• The first deposit was made before the offer was switched on in the account.
• A bonus code was typed with the wrong characters or left out.
• The payment method used does not qualify for the welcome offer.
• The deposit landed below the minimum the offer requires.
• The bonus was already claimed once on an earlier account.

1. Open the account page in your browser and look at the active offers area.
2. Compare the bonus name shown there with the one you expected to receive.
3. Check that the first payment went through and was not left pending.
4. Retype the bonus code in the deposit screen if the offer asked for one.
5. Repeat the deposit only if it failed and no money left your bank.
6. Make sure the payment method matches the one the offer allows.
7. Confirm the amount meets the minimum the welcome offer states.
8. Close the browser tab and sign back in through the funbet casino login page.
9. Look at the bonus history to see whether the reward is listed as active or declined.
10. Write down the exact message on the bonus screen before you ask for help.

Contact support when the bonus history lists the reward as declined but gives no reason you can act on.

Deposit or withdrawal declined because of a limit

The screen shows a refusal message such as limit reached or amount not allowed, and the payment stops before it starts.

• The amount sits above the maximum for a single payment.
• The amount falls below the minimum the casino accepts.
• An account-level limit was set earlier and now blocks the payment.
• The remaining play-through on an active bonus restricts the withdrawal.
• The payment method caps the amount on its own side.

1. Type the amount again with a smaller figure and submit it once.
2. Check the deposit and withdrawal screens for the range each one accepts.
3. Look at the account settings for any personal limit you set in the past.
4. Lower that limit or remove it, then try again.
5. Review any active bonus on the account and finish the required play first.
6. Split a large withdrawal into smaller requests only if the screen allows it.
7. Switch to a payment method that accepts the amount you want.
8. Close other tabs where a payment might still be in progress.
9. Wait until the previous request clears before sending a new one.
10. Take a screenshot of the refusal message with the amount in view.

Contact support when the amount sits inside the stated range and the refusal still repeats.

Money left the bank but the balance did not change

Your bank shows the payment as completed while the casino balance still shows the old figure, which usually means the transfer is moving between the two systems.

• The payment sits in a pending queue before it posts to the balance.
• The bank sent the money but the confirmation back to the casino failed.
• A duplicate payment was sent and the second one is being held.
• The deposit was made while signed out of the account on another tab.
• The payment reference was missing, so the credit could not be matched.

1. Stay signed in to the account and open the payment history.
2. Find the request and note whether it shows as pending, completed or failed.
3. Match the amount and reference on that entry against the bank statement.
4. Keep the confirmation your bank gave you, including any reference number.
5. Wait for the pending entry to change before sending anything else.
6. Do not repeat the payment while the first one still shows as pending.
7. Take a clear screenshot of the bank entry with the date and amount.
8. Sign in again through the funbet casino login page in the phone browser or on a computer.
9. Look at the balance a second time after the payment history refreshes.
10. Gather the bank confirmation and the casino history entry side by side.

When a payment stays pending on the casino side while your bank marks it completed, send both records to Funbet sign up support in one message and state the amount and reference.

Identity verification stuck or documents rejected

The account shows a verification request that will not clear, or a document returns an error such as blurred or unreadable.

• Part of the document is cut off or covered by glare.
• The photo was taken at an angle, so edges and text are unclear.
• The name on the document does not match the name on the account.
• Only one side of a two-sided document was uploaded.
• A file type or size the system cannot read was sent.

1. Take a fresh photo on a flat, plain surface in good light.
2. Keep all four corners of the document inside the frame.
3. Check that no text is hidden by shadow or reflection.
4. Upload both sides when the document has two sides.
5. Match spelling on the account to the spelling on the document exactly.
6. Send the file in a common image or document format.
7. Upload one document at a time and wait for each result.
8. Remove older rejected uploads before sending new ones.
9. Write down the error text shown for each rejected file.
10. Keep the original document nearby in case a second photo is needed.

Contact support when a clear, complete document is rejected twice with the same message.

Keep your account details, payment method and document name identical at every step, because most delays at funbet casino come from small mismatches between those three records rather than from the sign-up itself.